For safety reasons, children under the age of 6 are not allowed in the concert areas. All persons under 16 years of age must be accompanied by an adult to access the concert areas.

The organizers decline all liability for any injuries caused by failure to comply with this policy.

Visit the Ticketing Info page for further information.

It is forbidden to bring the following objects into the concert areas : umbrellas, bulky luggage or backpacks, glass bottles or objects, cans, gourd bottles, mister spray, food, animals, cameras, audio recorders, seats of any kind, rollerblades, skateboards, pyrotechnic objects, weapons of any kind, throwing objects, tear gas, helmets, flagpoles, banners, placards and in general any object that is dangerous or that can be used as a projectile. A compulsory control is carried at the concert entrance. If the owner of an unauthorized and/or dangerous object refuses to remove it, he/she will be refused access to the venue without refund of the ticket.

Visit the Ticketing Info page for further information.

It is forbidden to capture and/or record sounds and/or images of the concerts. This prohibition concerns both the live performances of the artists/groups and their broadcasts on the screens. Violation of this rule may result in the confiscation of equipment and immediate expulsion from the Festival without compensation.

We strongly advise our audience to arrive for the opening of the doors in order to guarantee a smooth entry into the room.

Entry is possible at all times, even after the start of the concert.

The doors of the Lake Stage open at 6:00 PM.
The concerts start at 8:00 PM.
The doors of the Casino Stage open at 7:30 PM.
The concerts start at 8:30 PM.

The most practical and ecological way to come to Montreux is to use public transportation.

Several offers have been extended for the duration of the Festival.

You’ll find all the information you need on the Transport page.

The Montreux Jazz Festival strongly recommends that you use public transport. Attention, limited parking on site!

As soon as they leave the motorway, motorists are redirected via road signs to the car parks available in Montreux, Villeneuve and La Tour-de-Peilz. Real-time information is broadcast on Cartoriviera and on the illuminated signs at the entrances to the town.

Important information: 
Illegal parking is strictly forbidden. Even if it doesn’t seem to be a problem, it can hinder the passage of emergency services or technical services.

Yes, several offers will be extended during the Festival. You’ll find all the information you need on the Transport page.

Dogs are not allowed on the 2 paying stages.

Yes! All tickets must be exchanged for a bracelet granting access to the concert halls. They are available at the various “Bracelets” stands around the Festival :

Train station: 4pm

Lake Stage entrance: 4pm Casino entrance: 6pm

The Festival organizer reserves the right to refuse any exchange or restitution of entrance bracelets in case they are damaged or has been lost.

Lake Stage and Casino Stage:
Once the ticket has been scanned and replaced with a bracelet, it is possible to come and go as you please.
Be careful, in case of loss of the bracelet, you will not be able to enter, even with the presentation of the concert ticket.

Free Scenes :
The exit is final, you will have to queue again to re-enter.

In case of cancellation of the Festival or of an entire evening, tickets and subscriptions will be refunded up to the price indicated on the ticket, package or subscription (excluding a flat fee of CHF 5.00 for each ticket or package, in accordance with the recommendations of the Swiss Music Promoters Association), and/or a counter-performance of equivalent value (such as a Montreux Jazz Insider subscription, a gift voucher or other) will be offered.

For more information, please contact the Montreux Jazz Festival ticket office: +41 21 966 45 50 or ticketinfo@mjf.ch

No, according to our sales conditions tickets cannot be returned, exchanged or refunded.

Information on ticket categories
The Montreux Jazz Festival offers the following ticket categories:

Lake Stage:
Category A: Seated, covered, easy access: bar and WC.
Category C: Standing
Category E: VIP East podium, standing area on a raised platform, excellent visibility of the stage, close proximity to the artists, easy access: fast lane, bar and WC.
Category W: VIP West podium, standing area on a raised platform with a plunging view of the stage, easy access: fast lane, bar and WC.
Category S: Seated Package – front rows and open bar for the duration of the concert, easy access: fast lane, bar and WC (more information on https://www.montreuxjazzfestival.com/en/festival/abonnements-packages/seated-package)

Casino Stage:
Category A: Seated
Category C: Standing
Category P: Podium, standing area on a raised platform, excellent visibility of the stage.
Category S: Seated Package – front rows and open bar for the duration of the concert, fast lane access to the venue (more information on https://www.montreuxjazzfestival.com/en/festival/abonnements-packages/seated-package)

You can reset your password by clicking on “Forgot your password?” in the login window.

Evening box office
During the festival, a box office will be open every day from 4pm until the end of the concerts. If a concert is sold out, a limited number of tickets will go on sale the same day and only one ticket per person will be sold (wristband).

Online
Please go to the “Buy Tickets” tab.

Call Centre (Ticketcorner)
To order tickets by phone, please contact the Ticketcorner call centre on the following numbers Switzerland: 0900 10 10 12 (CHF 1.19/min., fixed network) International: +41 900 800 800 (CHF 1.19/min., fixed line)

On-site sales
– At the Festival boutique at the Fairmont Le Montreux Palace until 4 July. During the Festival, tickets will only be sold at the ticket offices at the entrances to the venues.
– BLS
– Coop City
– Fnac

Visit the Passes & Packages for further information.

For concerts at the venues below, the purchase of a concert ticket is required:
– Lake Stage
– Casino Stage
For your information, your ticket must be exchanged for an access bracelet available at the various “Bracelets” stands at the Festival. All other stages will welcome you for free, according to the prevailing access conditions.

If your ticket is lost or damaged:

Before the Festival:
◦ please contact the point of sale where you bought your ticket.
◦ If the ticket was purchased on our website, you can log in to your account by clicking on the “MY ACCOUNT” button at the top right of this page. It is possible to reprint print@home tickets. Don’t forget to destroy your damaged print@home tickets!
◦ If the ticket was purchased from Ticketcorner, you can log in directly to your account on their website.

At the Festival:
If you lose your ticket, please go to the Festival box office, and they will advise you on the proper procedure to follow. Please bring your order number and ID.

In general, don’t forget to check your spam/junk mail box.

It is possible to purchase tickets for all paid venues of the Festival. If a concert is sold out, a limited number of tickets will be released again on the same day, directly at the Festival’s box offices.

In this case:
• Only one ticket per person will be sold, and a wristband will be placed directly on the wrist. It is therefore not possible to purchase a ticket for someone else – each person wishing to attend the concert must be present at the time of purchase.
• On-site sales start at 4:00 p.m. at the Lac Stage box office and 6:00 p.m. at the Casino Stage box office.

For more information, please consult the Ticketing Info page.

When you buy your concert tickets for the Montreux Jazz Festival, you can take out cancellation insurance in partnership with ERV, the Swiss travel insurance specialist. This insurance enables you to protect your tickets in the event of unforeseen circumstances preventing you from attending a concert, in cases covered by the insurance conditions.
Click here for more information.

You have taken out ticket protection insurance. If you are unable to attend for a covered reason, you can request a refund directly from the insurer.
All information and the procedure can be found here: Ticket Protection – ERV

In case of event cancellation, the insurance is not refundable.

Online payments can be made by credit card (VISA, Mastercard, AMEX, Posfinance card/E-Finance) or via Twint.

Yes, residents of Montreux benefit from a 10% discount on the purchase of tickets. To take advantage of this offer, go to the Montreux Jazz Shop (avenue Claude Nobs 2) or to the evening box offices during the Festival. Offer valid once per household, subject to conditions.

At the moment we don’t offer specific discounts for students, AHV or IV.

Tickets, packages and badges are neither returnable nor exchangeable. For refunds, the below conditions apply.

In the event of a change in program, schedule or date, the Festival reserves the right to decide, according to the circumstances, either to refund tickets or packages up to the price mentioned on the ticket or package (excluding CHF 5.- flat fee for each ticket or package in accordance with the recommendations of the Swiss Music Promoters Association), or to exchange them for tickets or packages for another evening.

In case of cancellation of the Festival or of an evening in its entirety, tickets, packages and passes will be refunded up to the price indicated on the ticket, package or passes (excluding CHF 5.- flat fee for each ticket or package in accordance with the recommendations of the Swiss Music Promoters Association), and/or a return of equivalent value will be offered.

If an evening is interrupted beyond half the duration of the scheduled concerts, the ticket or package will not be refunded or exchanged.

All the artists announced have confirmed their participation in the Festival. Cancellations or program changes are still possible and will be announced at the evening cash desk as well as via our website, social networks and newsletter.

Due to an exceptionally high volume of orders during the opening of sales, tickets may take a little longer to dispatch than usual.
Please also check your spam or junk folder, and add ticketinfo@mjf.ch to your contacts to make sure you receive our messages.If you have not received your tickets by Monday 14 April, please do not hesitate to contact us.

If you are unable to attend, you can resell your tickets directly from your customer account up to 24 hours before the start of the concert. You will find more information here.

Tickets ordered on www.montreuxjazzfestival.com :
In your account, go to “View my tickets”, then to “My orders”. It is then possible to “Resell tickets” and select the number of tickets to put back on sale. Attention: you will not receive a confirmation when your tickets are repurchased.

Tickets ordered from ticketcorner.ch or through the Call Center:
they can only be resold under certain conditions on the fanSALE site; you can refer to the fansale.ch site.

Tickets purchased at points of sale:
it is not possible to resell your tickets purchased at a point of sale.

You will find more information here.

No. It is not possible to exchange one ticket for another. However, you can resell your ticket and buy another one afterwards.

No. A ticket can be resold only once, by the initial buyer.

No, the price of resold tickets is the same as the purchase price. However, resale fees will be deducted from the base price.

When your tickets are resold, you will receive a credit on your customer account. This credit can be used in full or in part for the purchase of one or more tickets only. This credit has no expiry date.

As long as the tickets have not been bought back, it is possible to resume the resale. For this, simply click on the “Resume Resale” button and select the seat or seats to take back. If the button does not appear, it means that your tickets have been sold.

In accordance with our terms of sale, tickets are neither taken back, nor exchanged, nor refunded.

The Festival strives to comply with all applicable standards for the protection of hearing. However, the noise level can reach 100 decibels at certain locations and concerts. It is therefore recommended to use ear plugs. These ear plugs are available free of charge at the entrance to the concert areas. Please note that the cantonal authorities carry out checks on all concerts.

• Police emergency: 117
• Fire: 118
• Medical emergency: 144
• Riviera Police, Montreux: 021 966 83 00

Gift vouchers are valid for 3 years from the date of purchase.

A new voucher is generated, with the balance of the initial amount. This is sent to the purchaser’s address at the same time as the purchased ticket(s).

Reducing its ecological footprint is a priority for the Montreux Jazz Festival. The electricity consumed is 100% Swiss and renewable, coming from hydraulic energy. Several measures have been taken to encourage the use of public transport. Around 80% of the Festival’s infrastructure is reused and transformed from year to year. The Festival also ensures that waste is managed and recycled in the best possible way, using an entirely Swiss process. For more information, click here.

Lost and found items can be returned to any of the Festival cloakrooms. Valuables are taken each morning to the Clarens police station and listed on easyfind.ch.

Other items can be collected directly from the cloakrooms (the same evening), by calling 021 966 44 44 between 9am and 10pm or by emailing info@mjf.ch.

No. However, there are several campgrounds nearby.

Access to the Festival is also quick and easy from campgrounds near the city of Lausanne, about 30 minutes away.

Yes. Providing optimal access for all to our spaces is one of our top priorities. Our guests with disabilities can obtain a free seating concert ticket for a companion, and have access to specially equipped areas.

Important: You must order your concert tickets “Accueil handicap” prior to the Festival. We unfortunately cannot take reservations on the day of a concert due to limited availability.

For any order: Please fill the online form and email it toaccessibility@mjf.ch.

Visit the Accessibility page for further information.

Yes. Optimal access to all our spaces for everyone is a priority goal for the Festival.

A drop-off point on the Avenue Claude-Nobs, adapted toilets, a disabled reception point as well as spaces in the paying concert areas are available for wheelchair users.

See the Accessibility page for a complete explanation.

The information point for Accessibility offer is located behind the stands of the Lake Stage, along the “Grand Rue” street. It is open everyday from 2 p.m. until the end of the concerts.
You can find more information on the Accessibility page.

The stands are covered. However, we advise you to take a rain jacket in case of bad weather.
The standing places are not covered.
The VIP East and West podiums are not covered.

As umbrellas are not allowed in the concert hall, we encourage you to bring a raincoat or poncho.

The ticket office and bracelet stands open at 4:00 PM and the doors at 6:00 PM.
The concerts start at 8:00 PM.

Yes, concerts on the Scène du Lac take place regardless of the weather, except in the event of a weather hazard. Umbrellas are not allowed in the concert area, so we encourage you to bring a rain jacket or poncho.

There are only bars within the Casino Stage.

You will find all the information about food offers on the Food & Beveragepage.

The ticket office opens at 4:00 PM and the bracelet stand opens at 6:00 PM.
The doors opens at 7:30 PM and the concerts start at 8:30 PM.

You will find all the information to be part of the volunteering, construction or production team on this link.

Do not hesitate to consult our FAQ, as well as the description of the sectors to inform you about the advantages and conditions of working for Montreux Jazz Festival.

The subscription is automatically renewed. You can cancel it at any time directly from your account. Cancellation will take effect at the end of the current contract period, depending on the model chosen:
• 3 months – CHF 15/month: cancellation effective after 3 months
• 6 months – CHF 12.-/month: cancellation effective after 6 months
• 12 months – CHF 9.-/month: effective termination after 12 months

No, the Insider wristband does not guarantee access to the free stages once maximum capacity has been reached. Entry remains subject to capacity limitations.

You can pick up your Insider wristband at the accreditation desk (Place de L’Eurovision) between 4pm and 10pm on presentation of your ID. It is valid (and should be kept safe) for the duration of the festival.

As a Montreux Jazz Festival Insider, you will enjoy the following benefits :
– Priority access to the box office 22 hours before the official opening
– Easy access to the paid concerts and free stages of the Festival thanks to the Fast Lanes
– Discounts at the Montreux Jazz Shop
– Participation in competitions reserved for Insiders
– Backstage access at the Montreux Jazz Festival
– Participation in exclusive events reserved for Insiders throughout the year

More info here