The most practical and ecological way to come to Montreux is to use public transportation.

Several offers have been extended for the duration of the Festival.

You’ll find all the information you need on the Transport page.

Yes. Optimal access to all our spaces for everyone is a priority goal for the Festival.

See the Accessibility page for a complete explanation.

For safety reasons, children under the age of 6 are not allowed in the concert areas. All persons under 16 years of age must be accompanied by an adult to access the concert areas.

The organizers decline all liability for any injuries caused by failure to comply with this policy.

Access to the following locations is restricted to people over 18 years of age from 10pm: Ipanema, El Mundo, Pool Parties, Ibis, Lake House.

Access to Lisztomania is open to anyone over the age of 16.

Visit the Ticketing Info page for further information.

Yes! All tickets must be exchanged for a bracelet granting access to the concert halls. They are available on different spots on the Festival site:

Train station: 4pm (for the Lake Stage and Casino)

Lake Stage entrance: 4pm (for Lake Stage only)

Casino entrance: 6pm (for Casino Stage only)

The Festival organizer reserves the right to refuse any exchange or restitution of entrance bracelets in case they are damaged or has been lost.

It is forbidden to bring the following objects into the concert halls: bulky luggage or backpacks, glass bottles or objects, cans, gourd bottles, mister spray, food, animals, cameras, audio recorders, umbrellas, seats of any kind, rollerblades, skateboards, pyrotechnic objects, weapons of any kind, throwing objects, tear gas, helmets, flagpoles, banners, placards and in general any object that is dangerous or that can be used as a projectile. A compulsory control is carried in the main hall of the building. If the owner of an unauthorized and/or dangerous object refuses to remove it, he/she will be refused access to the venue without refund of the ticket.

Visit the Ticketing Info page for further information.

It is forbidden to capture and/or record sounds and/or images of the concerts. This prohibition concerns both the live performances of the artists/groups and their broadcasts on the screens. Violation of this rule may result in the confiscation of equipment and immediate expulsion from the Festival without compensation.

We strongly advise our audience to arrive for the opening of the doors in order to guarantee a smooth entry into the room.

Entry is possible at all times, even after the start of the concert.

The doors of the Lake Stage open at 6:00 PM. The concerts start at 8:00 PM.
The doors of the Casino Stage open at 7:30 PM. The concerts start at 8:30 PM.

Dogs are not allowed within the 2 paid stages.

If your ticket is lost or damaged:

Before the Festival:
◦ please contact the point of sale where you bought your ticket.
◦ If the ticket was purchased on our website, you can log in to your account by clicking on the “MY ACCOUNT” button at the top right of this page. It is possible to reprint print@home tickets. Don’t forget to destroy your damaged print@home tickets!
◦ If the ticket was purchased from Ticketcorner, you can log in directly to your account on their website.

At the Festival:
If you lose your ticket, please go to the Festival box office, and they will advise you on the proper procedure to follow.

In general, don’t forget to check your spam/junk mail box.

No. The confirmation email is not valid as a ticket. Only the bar-coded ticket grants access to the concert venues.

Tickets, packages and badges are neither returnable nor exchangeable. For refunds, the below conditions apply.

In the event of a change in program, schedule or date, the Festival reserves the right to decide, according to the circumstances, either to refund tickets or packages up to the price mentioned on the ticket or package (excluding CHF 5.- flat fee for each ticket or package in accordance with the recommendations of the Swiss Music Promoters Association), or to exchange them for tickets or packages for another evening.

In case of cancellation of the Festival or of an evening in its entirety, tickets, packages and passes will be refunded up to the price indicated on the ticket, package or passes (excluding CHF 5.- flat fee for each ticket or package in accordance with the recommendations of the Swiss Music Promoters Association), and/or a return of equivalent value will be offered.

If an evening is interrupted beyond half the duration of the scheduled concerts, the ticket or package will not be refunded or exchanged.

No. Print@Home tickets must be printed before you come to the Festival grounds. The organizers are unfortunately not able to provide printers for on-site ticket printing. If you forget or lose your Print@Home ticket, you will be refused entry to the concert due to not having a valid ticket.
Visit the Ticketing info page for further information.

Yes. Providing optimal access for all to our spaces is one of our top priorities. Our guests with disabilities can obtain a free seating concert ticket for a companion, and have access to specially equipped areas.

Important: You must order your concert tickets “Accueil handicap” prior to the Festival. We unfortunately cannot take reservations on the day of a concert due to limited availability.

For any order: Please fill the online form and email it to ticketinfo@mjf.ch.

Visit the Accessibility page for further information.

For sold out shows, a limited number of tickets will be offered for sale on the day gf the concert. Each person may only purchase a single ticket, and the bracelet will be immediately placed on the purchaser’s wrist.

Visit the Ticketing Info page for further information.

Visit the Packages page for further information.

In case of cancellation of the Festival or of an entire evening, tickets and subscriptions will be refunded up to the price indicated on the ticket, package or subscription (excluding a flat fee of CHF 5.00 for each ticket or package, in accordance with the recommendations of the Swiss Music Promoters Association), and/or a counter-performance of equivalent value (such as a Montreux Jazz Insider subscription, a gift voucher or other) will be offered.

For more information, please contact the Montreux Jazz Festival ticket office: +41 21 966 45 50 or ticketinfo@mjf.ch

No, according to our sales conditions tickets cannot be returned, exchanged or refunded.

Information on ticket categories
The Montreux Jazz Festival offers the following ticket categories:

Lake Stage:
Category A: Seated, covered, easy access: bar and WC.
Category C: Standing
Category E: VIP East podium, standing area on a raised platform, excellent visibility of the stage, close proximity to the artists, easy access: fast lane, bar and WC.
Category W: VIP West podium, standing area on a raised platform with a plunging view of the stage, easy access: fast lane, bar and WC.
Category S: Seated Package – front rows and open bar for the duration of the concert, easy access: fast lane, bar and WC (more information on https://www.montreuxjazzfestival.com/en/festival/abonnements-packages/seated-package)

Casino Stage:
Category A: Seated
Category C: Standing
Category P: Podium, standing area on a raised platform, excellent visibility of the stage.
Category S: Seated Package – front rows and open bar for the duration of the concert, fast lane access to the venue (more information on https://www.montreuxjazzfestival.com/en/festival/abonnements-packages/seated-package)

You can reset your password by clicking on “Forgot your password?” in the login window.

For concerts at the venues below, the purchase of a concert ticket is required:
– Lake Stage
– Casino Stage
For your information, your ticket must be exchanged for an access bracelet available at the various “Bracelets” stands at the Festival.
All other stages will welcome you for free, according to the prevailing access conditions.

If you are unable to attend, you can resell your tickets directly from your customer account up to 24 hours before the start of the concert. You will find more information here.

Tickets ordered on www.montreuxjazzfestival.com :
In your account, go to “View my tickets”, then to “My orders”. It is then possible to “Resell tickets” and select the number of tickets to put back on sale. Attention: you will not receive a confirmation when your tickets are repurchased.

Tickets ordered from ticketcorner.ch or through the Call Center:
they can only be resold under certain conditions on the fanSALE site; you can refer to the fansale.ch site.

Tickets purchased at points of sale:
it is not possible to resell your tickets purchased at a point of sale.

You will find more information here.

No. It is not possible to exchange one ticket for another. However, you can resell your ticket and buy another one afterwards.

No. A ticket can be resold only once, by the initial buyer.

No, the price of resold tickets is the same as the purchase price. However, resale fees will be deducted from the base price.

When your tickets are resold, you will receive a credit on your customer account. This credit can be used in full or in part for the purchase of one or more tickets only. This credit has no expiry date.

As long as the tickets have not been bought back, it is possible to resume the resale. For this, simply click on the “Resume Resale” button and select the seat or seats to take back. If the button does not appear, it means that your tickets have been sold.

In accordance with our terms of sale, tickets are neither taken back, nor exchanged, nor refunded.

The Festival strives to comply with all applicable standards for the protection of hearing. However, the noise level can reach 100 decibels at certain locations and concerts. It is therefore recommended to use ear plugs. These ear plugs are available free of charge at the entrance to the concert areas. Please note that the cantonal authorities carry out checks on all concerts.

• Police emergency: 117
• Fire: 118
• Medical emergency: 144
• Riviera Police, Montreux: 021 966 83 00

No. However, there are several campgrounds nearby.

Access to the Festival is also quick and easy from campgrounds near the city of Lausanne, about 30 minutes away.

Our Customer Service is at your disposal for any questions by phone at +41 21 966 44 44 or by email info@mjf.ch.

Our staff present at the different areas of the festival will be happy to answer your questions.

The bars, food stands, merchandising stands and the ticket office accept credit, debit card payments and TWINT.

Yes, free cloakrooms are available at the following locations:

– Quai Jaccoud : (je-sa) 6pm — 5am / (di-me) 6pm — 2am
– Lake House (haut) : (lu-di) 7pm — 5am
– Lake House (bas) : (lu-di) 8.30pm — 5am
– Scène du Lac (Rouvenaz) : (lu-di) 5pm — 12am
– Scène du Casino : (lu-di) 6pm — 12am

The information point for Accessibility offer is located behind the stands of the Lake Stage, along the “Grand Rue” street.
You can find more information on the Accessibility page.

Lost and found items can be returned to any of the Festival cloakrooms. Valuables are taken each morning to the Clarens police station and listed on easyfind.ch.

Other items can be collected directly from the cloakrooms (the same evening), by calling 021 966 44 44 between 9am and 10pm or by emailing info@mjf.ch.

You will find all the information to be part of the volunteering, construction or production team on this link.

Do not hesitate to consult our FAQ, as well as the description of the sectors to inform you about the advantages and conditions of working for Montreux Jazz Festival 2024.

Yes, concerts on the “Scène du Lac” take place regardless of the weather, except in case of weather hazards.

The ticket office and bracelet stands open at 6:00 PM and the doors at 7:00 PM.
The concerts start at 8:00 PM.

The stands are covered. However, we advise you to take a rain jacket in case of bad weather.
The standing places are not covered.
The VIP East and West podiums are not covered.

There are only bars within the Lake Stage.

You will find all the information about food offers on the Food & Beverage page.

The ticket office and bracelet stands open at 4:00 PM and the doors at 7:30 PM. The concerts start at 8:30 PM.

There are only bars within the Casino Stage.

You will find all the information about food offers on the Food & Beverage page.

The ticket office opens at 12.30pm. It is located towards the quays, before the entrance to the swimming pool.

In the event of bad weather, the Pool Parties will be cancelled, not postponed.

No, Pool Parties Pass are not refunded in the event of bad weather. Passes cannot be returned, refunded or exchanged.

At the entrance to the Pool Party, your ticket will be exchanged for a wristband. With this wristband, you can enter and leave the pool without having to go back to the cash desk.

Pool Parties take place from noon to 8pm on the following days:
• Saturday 6 July – HOUSE OF PERREO
• Sunday 7 July – COLLECTIF 52
• Thursday 11th July – CREATURES CONCEPT
• Friday 12th July – CURRENT MOVES
• Saturday 13 July – TATAKI POOL PARTY
• Sunday 14 July – SPLASH PASS
• Thursday 18th July – CHALEUR COSMIQUE
• Friday 19th July – TROPICAL BRASIL
• Saturday 20th July – HEAT WAVES

Deckchairs and parasols will be available but cannot be reserved. The “first come, first served” principle applies.

No, it is not possible to reserve a table for a private event during the Pool Parties.

It is possible to enter with food, but outside drinks are not permitted. There are bars in the Pool Party area as well as snacks, ice creams, etc.

Gift vouchers are valid for 3 years from the date of purchase.

A new voucher is generated, with the balance of the initial amount. This is sent to the purchaser’s address at the same time as the purchased ticket(s).

Reducing its ecological footprint is a priority for the Montreux Jazz Festival. The electricity consumed is 100% Swiss and renewable, coming from hydraulic energy. Several measures have been taken to encourage the use of public transport. Around 80% of the Festival’s infrastructure is reused and transformed from year to year. The Festival also ensures that waste is managed and recycled in the best possible way, using an entirely Swiss process. For more information, click here.